Step #1
Referral Process: Are you looking for information about Virginia Medicaid Waivers? Do you
or a loved one already have a Virginia Medicaid Waiver or are enrolled in the EPSDT
Program and are looking for a Agency Directed Services Provider? Great! We are here to
help you! Use this link to receive a phone call from a Resource Specialist to start your journey
to Answers, Help, & Hope!
Please save our number in your phone so you will know when to answer! 434-835-4211
Step #2
Waiver Screening/Approval: Once the individual has been screened and approved for one
of the above-listed waivers/programs, our team will help with the next steps. They will also
provide you with information to familiarize you prior to scheduling your first visit, so that you
feel prepared for that first in-home visit with your service facilitator.
Step #3
Assigned Agency: Once our team at Heart of Hands Home Care Services has completed the intake and processing of your referral, your case will be assigned to the appropriate staff member. A representative from our agency will contact you by phone to introduce themselves, review your approved services, answer any questions, and coordinate the start of your care. We look forward to providing compassionate, dependable, and high-quality home care services while supporting you every step of the way.
Step #4
In Person Intake Home Visit: During this visit at the client’s home, the Registered Nurse works
with the member and the Primary Caregiver to develop a personalized care plan that meets
the member’s needs and ensures compliance. They also update all necessary documents,
and obtain signatures on documentation required to submit to your assigned approving
authority and fiscal agent. This visit must take place at the client’s home.
Step #5
At this point, Heart of Hands Home Care Services will submit the paperwork to the MCO for
approval.
DO NOT ALLOW ATTENDANTS TO WORK PRIOR TO BEING APPROVED BY THE FISCAL
AGENCY AND KNOWING HOW MANY HOURS WERE APPROVED BY THE APPROVING
AUTHORITY (MCO/DMAS).
Within 30 days, you will be contacted to schedule your next home visit.